We book hall on Lohari in Sagan on jan 14/2011. She is very polite, helpful and cooperative. Hall arrangements were done professionally and food quality was excellent too. She was very nice to me and my family members. My both children impressed with her professional advice to the party and the way she has presented herself to us it look liked that she is a part of the family. We want to visit her again to say her thank you and give her sweets. She has done an excellent job. Her staff was also very helpful and cooperative during the event. Thank you Indu and your team members.
I wish I had read all these reviews before I booked this hall. My experience with Indu was horrendous. I could not believe it was the same woman we had arranged to have our party with. It was our childs birthday party and she TOTALLY ruined the day. I dont usually write reviews but I feel it important for people to know that she is highly unprofessional and temperamental and can RUIN your event with her behaviour and unprofessionalism. You are risking alot if you hire this hall. Having agreed to let us have any food that was left over - she then refused and her husband let it slip that they generally kept the food to feed the next party. She jabbed him with her elbow when he said this and held her head in her hands and refused to comment further when I asked her about it. This was all going on behind the scenes whilst the party was going on. Many people hadn't turned up - so we had alot of food left over and she wanted to keep it to feed the next party. I felt enraged that she would serve food that was NOT fresh and at OUR expense. I couldnt believe it. She then came out of the sliding doors and INFRONT of all my guests began to shout and scream at me - telling me she would throw the food in my face and that i was a thief because I hadnt paid. I was inconsolable- i couldnt believe she was doing this in front of my guest - they were coming up to me and asking me what was wrong and if they could help. She was flailing her arms around and wanted to make a huge scene. I begged her to stop for the sake of my childs party and she wouldnt listen. I told her she had ruined our day and she started jabbing her fingers at me and saying i was the one who ruined it. I agree with many of the posts that say she is completely unprofessional and has a temper problem. When we first met her we thought she was ok - but she does this to lure you in and once you ve paid up and signed up she goes back on everything she says. You must get everyhting in writing from her beforehand so she cannot say anything to you. She asks for payment ON THE DAY OF - but then shouts at you if you havent paid and threatens to shut down the event with her bad manners. We were so embarrassed and she ruined our childs first birthday party and we walk away with bad memories rather than the good memories. We understand that people will still hire the hall - BUT please be forewarned that even though things seem to be running smoothly - it doesnt take much for her to ruin your day - whether you switch lights on, or drop something on the floor - or want to take some food home. She goes back on her word and screams and shouts to try and embarrass you infront of the guests. Apart from that - she serves food that is not fresh and from the event before. You cannot trust her on this- in fact we will be contacting the advice bureau on this - as there is meat served and there is always a chance of people getting sick if food is not fresh. She also has a camera in her office which can see everything that goes on in all the halls, corridors and kitchens - so she comes charging down at the drop of a hat and shouts and screams in front of your guest. If you want to take these risks - go ahead - but please be forewarned. We will not recommend this organisation to anyone - especially if you are hoping to have special memories of yoru special day. We are still dealing with the shock of it all and the bad taste left in our mouths.
I DO NOT RECOMMEND THIS PLACE. My friend's parents anniversary celebration was held there and I along with a few more friends were asked to come in and help set up. They were rude and very condescending towards us as well. They treated us like children, even though we are all in our mid-twenties. We went in feeling very positive and on our end, we behaved in a professional manner that did not warrant any type of negative attitude. Also, coming from an event planning background, there are is a certain level of customer service that is expected of venue management and this is not it. Here is just a portion of the types of things our group had to deal with and what SHOULD HAVE happened. 1. When we got there, there was apparently a table seating issue. I will not say who was right or wrong as I did not know the details, so I won’t get into that. It appeared as though the tables were arranged differently than what my friend expected. Correct way of dealing with the situation: Having worked with plenty of venues, I can say that the usual way of dealing with it is to be courteous and try to find a solution that everyone is comfortable with; as with any business, the customer is always right. Also, if any changes to table seating are to be made, these are not typically done without the consent of the client. Instead, the manager, looking very annoyed and unwilling to make any kind of compromise simply said “well, there were too many people speaking that day” referring to the day they planned the event. 2. We were putting up some decorations and wanted to see what it would look like in the light as these were left turned down. My friend's sister went to turn them on after which the manager came walking towards us glaring at us and wagging a stern finger and turned them off again. The correct way to deal with this: politely allow the group to see what it looks like then ask politely if they can only use the lights they absolutely need and explain that they are an establishment that tries to save energy where possible. That way, your business actually comes out looking like you care about the environment and you've turned a negative into a positive. 3. My friend had prepared a very moving Powerpoint presentation for his parents and they failed to mention that their projector was not working. We had to run around trying to find a portable one only 2 hours before the event. Correct way of dealing with it: informing the client that the projector does not work and having a temporary one on hand that can be rented or otherwise. 4. There was a wedding party sharing the hall with us and at the time, the separator was not yet put up. The venue staff were working on the setup so we could see them interacting and working. The way the manager addressed her employees made me feel very uncomfortable. She wouldn’t ask anyone for anything; simply DEMAND it in a very condescending tone. No “please”, no “thank you”, just short commands. Correct way of dealing with employees: simply with respect. Employees are people who are trying to work for you and who have the responsibility of representing the establishment. Employees such as servers are also the people who have the most direct contact with clients and their guests (who in the end are also potential future clients), so it is important that they represent you well and that is only learnt through the examples set by their supervisors. 5. During the event, the MC, a young lady who is a friend of the family’s, came running to us in a panic saying that the person left in charge (as the manager had already left) was demanding her to go to the couple celebrating the anniversary and ask for the payment or he would not serve dinner. The correct way of dealing with it: I understand that certain contracts have specific agreements as to how payment should be arranged, but to threaten to shut down the event before dinner is a bit extreme and in very bad taste. Also, to try to get a guest who is not involved in the contract to deal with it is absurd. If payment is required at that moment, management should DISCREETLY address the client and politely address the issue.
Believe it or not, there was more than this! The bottom line is that customer service was lacking and they are so difficult to deal with that it interferes with your event. Good thing everyone on our side knew to keep our cool and to enjoy ourselves regardless of how terrible the service was.
My daughter engagement was in Sagan on Sept. 19/2010. We have booked the small boardroom through Indu. We found her very polite, helpful and cooperative. Hall arrangements was done professionally and food quality was excellent too.
She was very nice to me and my family members. My both children impressed with her professional advice to the party and the way she has presented herself to us it look liked that she is a part of the family. We want to visit her again to say her thank you and give her sweets. She has done an excellent job.
Her staff was also very helpful and cooperative during the event.
Thank you Indu and your team members. We hope to do the rest of the functions in the future at your banquet halls.
I would definitly NOT recommend this place to anyone. The lady who claims to be the owner is rude and condecending! I had no choice but to book there at the time. In the begginning she gave the impression that she would go out of her way to accomodate you but once you put down the deposit the attitude does a 360 degrees.
We asked to see the hall a few times so that we could plan the entrences and while we were there she was just rude. I truly dislike this woman.
We always paid her upfront for everything and on time but on the day of my wedding, everything ran 1 hour late because she wanted payment before the apptizers came out. She demanded cash which we did not have, but we had a cheque. So she refused to send out the food until the payment had been made.
She ruined my wedding. She would not trun the lights on brighter and as a result, the videographer did not get much good footage nor did the photographer because of this lady's cheapness.
I did not find her to be rude at all. We had 600 people at our wedding. Listen I don't blame her for asking for her money up front. My family has done functions at many other halls and it is normal for the halls to ask for the money to be paid up front. Why should they take a cheque, what if it bounces. Your event is done, they are left holding the bag. Hey I run a business too, and what is fair is fair. We ran late too, but it was our fault, because lets face it our people are never on time. As far as videographer and photographer, they should not rely only on the hall's lighting but should have their own professional lighting to allow for differences in the lighting. If the lights are turned on bright all the time then the hall looks like a community centre. We have had many family weddings there and will continue to do so because we like the hall and truth be told the food is awesome. I WOULD HIGHLY RECOMMEND THIS HALL TO ANYONE.
If you are looking to book this hall ASAP... there is a date available for Sat July the 5th 2008. I had previously booked it but had to cancel. You will be getting a great deal on the price since it has been half paid. Contact me for further info. sweetgal1234@hotmail.com
I had an AWFUL expereince with Indu and with Sagan overall. She only wanted things done her way. She didn't at all pay attention to my needs. She did not offer any other options when I was not too happy with the 1-solution-fits-all attitude she brought to my event. She rarely picks up the phone. When you do get a hold of her and set up an appointment, she is always double-booked and doesn't care about making people wait for over an hour. I would definitely not recommend anyone going through the stress of dealing with her.
Had my daughter's engangement here in February 2008. It was excellent, the service, food quality. The meat dishes are really tasty and would recommend this hall to anybody. Rajubhai and Induben do a lovely job. Keep up the good work.
Hey to each their own. I on the other hand had a great experience at Sagan Banquet Hall. I got married this summer and it was the most amazing time of my life. I booked with Indu a year before and she treated me and my fiancee like her own family. As you know with brides, I was so nervous. I could call up Indu at any time day or night and she answered any and all questions. She was there the day of the event and it was run so professionally. Once the reception began it ran like clockwork. All my guests were amazed at the quality of food and service. It felt like my fairytale wedding. I am sorry the other person had a bad time but let me tell you my best friend is getting married at Sagan and I will have all of my future events here. Good Luck to all of you.
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We book hall on Lohari in Sagan on jan 14/2011. She is very polite, helpful and cooperative. Hall arrangements were done professionally and food quality was excellent too. She was very nice to me and my family members. My both children impressed with her professional advice to the party and the way she has presented herself to us it look liked that she is a part of the family. We want to visit her again to say her thank you and give her sweets. She has done an excellent job. Her staff was also very helpful and cooperative during the event. Thank you Indu and your team members. 
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